Hotel booking & upsell chatbot

Context & problem

A hotel received many website and social inquiries about rooms, check-in and amenities, with slow replies.

What we built

We integrated an AI chatbot with the booking calendar and offer set, including lead capture and automated follow-up.

Results

• Instant answers to frequent questions
• Higher conversion from visitors to bookings
• Automated upsell for add-ons (breakfast, late check-out)